16 years as an estate agent in Bristol, working in both sales and lettings. Took a sabbatical a few years back when I fell out of love with property, but now back with a vengeance and a renewed vigour.

Certainly don't think the industry is perfect, but the perception of estate agents in the media is unfair. Which is probably why so many agents are so defensive, insular and averse to any criticism whatsoever. One of my main gripes with my fellow colleagues.

I'm quite the expert on most property-related matters. That's what I tell myself, at least!