The temptation is always to write funny stuff, for once I shall be serious;
I started out at 12 years old, delivering furniture (Saturday job). By 14 I knew how to discuss moving dates and was, at times. competent enough to deal with the public discussing bookings, moving dates and home moves (over the phone). By 15 I understood the basics of the process. It is a conservative estimate that I have personally held conversations with @35000 home movers (as at 2020). I have had in depth discussions regarding the sale process, negotiations, technicalities and their experience of the conveyancing and sales/buying process with, more than likely upwards of 20,000 of them. My office bookshelves are filled with home moving books, Lawpack books, Psychology, NLP, Paul Ekman through Malcolm Gladwell and much much more (even through Hypnosis..)

I haven't read any of them, but they make me look good and intimidate everyone who sits before me ;-)

I now run a firm that has, at any one time @1000 customers, either for moving or storage. I know all by name and will have held a conversation about moving home with at least 9/10 of them.
I was discussing the publics perceived deficiencies within this system before I even took my GCSE's (most of which I turned up drunk for anyway).