According to Saga Home Insurance, British landlords are mostly an ethical group, going against the popular stereotype some people have of them as money grabbers with loose morals.
77% of tenants rated their existing landlord as “good” or “excellent” in the poll of UK adults, with only 8% giving a "poor" rating. Having said this, over half of tenants (56%) said that their landlord could be doing more to help them.
Saga’s research also laid bare the top complaints experienced by both landlords and tenants. Whilst landlords were most likely to grumble about late rent payments (37%), damage to their rental property (32%) and even tenants who vacated the property with little or no notice (20%), tenants were most likely to complain about impossible to get hold of landlords (23%) and shoddy tradesmen being employed to carry out repairs (21%).
55% of landlords recognise that answering tenant enquiries more quickly is an important consideration they need to make, whilst 32% appreciate the value of having home emergency cover that the tenant can call upon 24/7. Nonetheless, only 19% feel that they should offer alternative accommodation when a property is made uninhabitable by an insured event such as flooding or a fire.
“In the age of housing shortages and escalating rents, landlords have been getting some bad headlines, but the research shows the extent to which this portrayal is unfair,” Sue Green, Head of Home Insurance at Saga, said. “The vast majority of landlords are conscientious and ethical, although tenants do believe more can be done which is why we have released our guide with practical tips to help them improve their ethical credentials.”
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